The key to ticket sales is providing information. This leg, customer support has been abysmal. No instructions posted, no answers to threads when folks PLEAD for help, and a phone number to TopSpin which is not prominently located.
Step it up, add peeps to TopSpin to help, or live with the consequences. You could double or triple your sales here if you made it easier for folks.
And BOB, I am talking to you to get this fixed. You need to authorize the money to pay for it.
If you are going to give the store away this next leg with pricing and billing, then at least have the courtesy to