Ordering Through Cinderblock

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  • Cath_3's picture
    Ordering Through Cinderblock
    Cath says (07 Sep '09)

    So, I placed an order weeks ago..months ago actually through the fan club site..Cinderblock. The item hasn't arrived. There is no phone number to call (that I can see at least) I sent a fax 4 times...I sent emails to customer service several times. Each email sent me an auto reply that said it will take them 48 hours to respond.
    Anyone have any ideas how to reach a real person?
    Cath

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    Filed Under: Community Forum Archive
Cath_3's picture
Submitted by Cath_3
on Mon, 09/07/2009 - 6:51pm

So, I placed an order weeks ago..months ago actually through the fan club site..Cinderblock. The item hasn't arrived. There is no phone number to call (that I can see at least) I sent a fax 4 times...I sent emails to customer service several times. Each email sent me an auto reply that said it will take them 48 hours to respond.
Anyone have any ideas how to reach a real person?
Cath

Forum category: 
Community Forum Archive
Cath_3's picture

Mon, 09/07/2009 - 6:51pm — Cath_3

PS..that is the President of Cinderblocks email

Cath_3's picture

Mon, 09/07/2009 - 6:50pm — Cath_3

Well, I finally heard from Cinderblock after I sent an email to the President of the company. Basically, what I was told was..."sorry, everything is on backorder and no idea when it will be in"
I would strongly suggest sending him an email. Maybe if enough people email him he will start making sure his company at least responds to people.
Personally? I think it is ludicris in this day and age to have a web order business and not have a way for customers to reach you.

JBischoff@cinderblock.com

Connie Jo_3's picture

Mon, 09/07/2009 - 2:32am — Connie Jo_3

We got our KRAA membership packages within 4-6 wks. KRAA however, wasn't managed by a contracted fan club organization, rather run by Kid's sister Carol, his manager & friend Shakes, people he is close to on the inside. They certainly took care of business related to such matters. Wish it had remained the same management at The Congregation fan club...we'd had our shirts & fan club packages in a timely manner.

I miss the good ol 'Official Fan Club' days. I suppose however, with the success of RR&J and the size in membership of a new fan club out growing the old...it was anticipated that a corporate managed fan club was necessary, rather than by those close to Kid on the inside. :(

AnnieBo's picture

Sun, 09/06/2009 - 9:41pm — AnnieBo

Well, I tell you what, my patience is running out. If I don't get anything soon, and giving till the end of the month. If nothing, I'm on it. This is total bullshit. I to been waiting since Feb. If they want fans to continue to pay for membership then they need to come up with their end of the bargain.

Any later, I want FREE, plane, hotel expenses along with free concert tickets.........oh great now I'm getting mad, lol. Which by the way everyone else deserves that too, screw paying for another membership. I'm not one who really complains about this stuff, but ya know LONG ENOUGH IS LONG ENOUGH.

Connie Jo_3's picture

Sun, 09/06/2009 - 9:32pm — Connie Jo_3

I seriously doubt it. 'If' he is aware of delays, I'm sure he's been given excuses. Kid would NEVER rip off fans, so if he does know...or will soon know...I can assure you we'll receive our shirts. :)

carolsue's picture

Sun, 09/06/2009 - 9:17pm — carolsue

I hear you; I wonder if kid knows they are ripping all of us off?

Connie Jo_3's picture

Sun, 09/06/2009 - 8:34pm — Connie Jo_3

Yep...that's where I would order from too! Not through the fan club store AT ALL!

Connie Jo_3's picture

Sun, 09/06/2009 - 8:33pm — Connie Jo_3

Nope, they sure aren't very professional with their services are they! I joined the fan club & paid my $40 in February...been waiting ever since for the fan club t-shirt! It's not only un-professional, but a consumer rip off if we don't get what we paid for...and quite honestly, I'm beginning to think we won't. 7 months waiting for a fan club package with t-shirt is un-called for, no excuses. No way would I ever again order anything from them, or give them any money for anything. :(

carolsue's picture

Sat, 09/05/2009 - 3:58pm — carolsue

none of us have as far as I know...
I've been on the boards, @ the fan club,
they say just keep waiting they are working on them......
I hate waiting, especially this long.

tay2's picture

Sat, 09/05/2009 - 3:45pm — tay2

I have no clue what to tell you - but how about another question?
In March I renewed my fan club membership - five months later and I never did get that package of goodies that was promised. I won't die over not receiving a t-shirt and laminate but it would have been nice.....
Did anyone else have the same experience?

carolsue's picture

Sat, 09/05/2009 - 10:17am — carolsue

that's great how did it fit?

Eva37's picture

Sat, 09/05/2009 - 8:39am — Eva37

but then again i got my my hoodie at www.madeindetroit.com

Eva37's picture

Sat, 09/05/2009 - 8:20am — Eva37

i bought a made in detroit hoodie i had in 24 hours

carolsue's picture

Fri, 09/04/2009 - 9:53pm — carolsue

I think I am just going to buy a hoodie and a tank...

that fit's perfect and have my (hi-jacked pictures) or personally taken photo's put on them.

If the one's I ordered come in great, I'm tired of waiting.

and another thing the store online may have a design I like and will pay for, but not in the right color, or have you ever noticed when you get you top's they never fit.

kidrockangel's picture

Fri, 09/04/2009 - 8:36pm — kidrockangel

artist arena isnt very good at what they do.

carolsue's picture

Fri, 09/04/2009 - 7:08pm — carolsue

kinda like the shirts, still waiting.......

kidrockangel's picture

Fri, 09/04/2009 - 4:49pm — kidrockangel

212-420-1700

Artist arena They run the fan club

http://www.artistarena.com/

Cath_3's picture

Fri, 09/04/2009 - 2:36pm — Cath_3

Can anyone help me with this?